This Privacy Policy forms part of the General Terms and Conditions governing this Website.
VERSION 26-01-2025
Who is the controller of your data?
MEDITERRANEO SERVICIOS DE GESTION INTEGRAL, S.A.U. – MSGI
Avenida de la Estación nº5 esc. Izq. Entlo. 1-8
03003 Alicante
Spain
Tax ID: A03415346
Telephone: (+34) 965 200 252
Email: info@msgi.es
You may contact us by any means.
This Privacy Policy is intended to provide information regarding the processing of personal data carried out by MEDITERRANEO SERVICIOS DE GESTION INTEGRAL, S.A.U. - MSGI through this website, as well as, where applicable, those processing activities linked to the provision of its services and the management of its relationships with users, clients and prospective clients, in accordance with Articles 12 and 13 of Regulation (EU) 2016/679 (GDPR).
Mediterráneo Servicios de Gestión Integral, S.A.U. is part of a corporate group composed of various companies engaged in property management activities and complementary services.
This Privacy Policy applies exclusively to personal data processing carried out by Mediterráneo Servicios de Gestión Integral, S.A.U., acting as data controller within its own scope.
Each company within the group acts as an independent controller in respect of the personal data processing it performs if consent is granted for the sending of commercial information from the other entities. Personal data are not automatically shared among the companies of the group. The corporate group includes, among others, the following entities:
- MEDITERRANEO SERVICIOS DE GESTIÓN INTEGRAL, S.A.U. - Tax ID: A03415346 - www.mediterraneocomunidades.com
- MEDITERRANEO ASESOR ENERGÉTICO 2010, S.L. – Tax ID: B75850073 - https://mediterraneoglobal.es/mediterraneo-energia/
- MEDITERRANEO SERVICIOS PARA EL HOGAR Y COMUNIDADES, S.L. – Tax ID: B54979877 - https://www.miserv.es/
- Mediterráneo Global Services 2010, S.L. – Tax ID: B-42588566 - https://mediterraneoglobal.es/
- SECURME CORREDURIA DE SEGUROS, S.L.U. - Tax ID: B42574905 - https://mediterraneoglobal.es/securme/
- MEDITERRANEO HOMES REAL ESTATE SERVICES, S.L.U. - Tax ID: B42603415 - https://www.mediterraneohomes.com/es
The inclusion of this list is for informational purposes only and does not imply the transfer of personal data among group companies nor joint controllership, unless expressly stated otherwise.
We reserve the right to amend or update this Privacy Policy at any time.
We recommend reviewing it periodically. If you are registered and access your account or profile, you will be informed of any modifications.
Below, we detail each of our data processing activities:
COMMUNITIES / COMMUNITY MEMBERS
What personal data do we process?
We process identification, contact and financial data of property owners and community members of the homeowners' associations managed by the Controller, as well as, where applicable, legal representatives, authorised persons and other rights holders associated with the communities, as necessary for their administrative, financial and legal management.
For what purposes do we process your personal data?
- Administrative, accounting and financial management of homeowners' associations.
- Convening, managing and documenting owners' meetings.
- Management of community fees, extraordinary levies, payments and collections.
- Management of incidents, maintenance, repairs and contracted services.
- Compliance with legal obligations under Horizontal Property Law.
- Operational and informational communications related to community management.
What is the legal basis?
Processing is necessary for the performance of the contractual relationship between the homeowners' association and the Controller, as well as for compliance with legal obligations, with MSGI acting as data processor on behalf of the association.
Data retention
Data will be retained for the duration of the management relationship and subsequently blocked for the legally required limitation periods.
SUPPLIERS (general administrative and contractual management)
For what purposes will we process your personal data?
- Information by electronic means relating to your request.
- Commercial or event-related information by electronic means, provided that express authorisation exists.
- To manage the administrative, communications and logistics services carried out by the Controller.
- Invoicing.
- To carry out the corresponding transactions.
- Invoicing and declaration of the relevant taxes.
- Control and debt recovery management.
What is the legal basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.
How long will we retain personal data?
For the duration of the relationship between the parties and for the statutory limitation periods derived therefrom.
PORTAL SUPPLIERS / COLLABORATORS
What personal data do we process?
We will process identification and professional contact data of suppliers and collaborators, as well as of natural persons acting on their behalf, who register in the Controller's Supplier Portal, for the purpose of managing their registration, access and participation as service providers for the homeowners' associations managed by MSGI.
For what purposes will we process your personal data?
- Registration, validation and management of supplier and collaborator onboarding within the Portal.
- Management of access, credentials and authentication of Portal users.
- Management and maintenance of a pool of suppliers and collaborators for the provision of services to the communities managed by MSGI.
- Consultation and management of professional, contractual and administrative information associated with the collaboration relationship.
- Operational and functional communications related to the use of the Portal, the coordination of services and the professional relationship with the Controller and the managed communities.
What is the legal basis for processing your data?
The existence of a contractual or pre-contractual relationship between the parties, as well as the Controller's legitimate interest in the management, organisation and security of the Supplier Portal and in the proper provision of services to the managed communities.
How long will we retain personal data?
Data will be retained for as long as the supplier or collaborator remains registered in the Portal and while a professional relationship exists with the Controller and, once terminated, duly blocked during the applicable statutory limitation periods.
MARKETING (suppliers and collaborators)
What personal data do we process?
We will process identification and professional contact data of suppliers and collaborators registered in the Portal, as well as, where applicable, the communication preferences provided, for the purpose of sending them commercial information regarding services of the Controller's group of companies.
For what purposes will we process your personal data?
- Sending informative and commercial communications related to services of the Controller's group of companies, such as insurance, energy advisory services, real estate services, legal services or other related professional services.
- Sending information regarding updates, events, training or commercial communications related to such services.
What is the legal basis for processing your data?
The express consent granted by the data subject by ticking the corresponding checkbox enabled for this purpose, which may be withdrawn at any time without affecting the existing professional or contractual relationship.
How long will we retain personal data?
Data will be retained until the data subject withdraws the consent granted for the sending of commercial communications and, once withdrawn, duly blocked during the legally established periods.
WEBSITE OR EMAIL CONTACTS
What data do we collect through the Website?
We may process your IP address, operating system or browser used, and even the duration of your visit, anonymously.
If you provide data through the contact form, you will be identified so that we can contact you where necessary.
For what purposes will we process your personal data?
- To respond to your enquiries, requests or petitions.
- To manage the requested service, respond to your request, or process your petition.
- Information by electronic means relating to your request.
- Commercial or event-related information by electronic means, provided that express authorisation exists.
- To carry out analysis and improvements to the Website regarding our products and services, and to improve our commercial strategy.
What is the legal basis for processing your data?
Acceptance and consent of the data subject, granted through a voluntary action, such as when it is necessary to complete a form and click the send button. Doing so necessarily implies that you have been informed and have expressly granted consent to the content of the clause attached to said form or to the acceptance of the privacy policy.
All our forms include the symbol * in mandatory fields. If you do not provide these fields, or do not tick the privacy policy acceptance checkbox, the information cannot be submitted.
How long will we retain personal data?
Until consent is withdrawn.
NEWSLETTER CONTACTS
What data do we collect through the newsletter?
Subscription to the Newsletter is permitted via the Website if you provide an email address to which it will be sent.
We will store only your email address in our database and send periodic emails until you request to unsubscribe or we cease sending emails.
You will always have the option to unsubscribe in any communication.
For what purposes will we process your personal data?
- To manage the requested service.
- Information by electronic means relating to your request.
- Commercial or event-related information by electronic means, provided that express authorisation exists.
- To analyse and improve mailing delivery in order to enhance our commercial strategy.
What is the legal basis for processing your data?
Acceptance and consent of the data subject. Subscription requires ticking a checkbox and clicking the send button, which implies that you have been informed and have expressly consented to receiving the newsletter.
How long will we retain personal data?
Until consent is withdrawn.
QUALITY SURVEYS
For what purposes will we process your personal data?
- To assess the level of service quality provided.
- To improve the services offered in accordance with ISO compliance.
What is the legal basis?
Express consent.
How long will we retain personal data?
Until consent is withdrawn.
SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?
- To respond to your enquiries, requests or petitions.
- To manage the requested service, respond to your request, or process your petition.
- To interact with you and create a community of followers.
What is the legal basis for processing your data?
The legal bases legitimising the processing are the voluntary consent of the data subject in contacting us and, where applicable, the acceptance of a contractual relationship within the relevant social media environment. The processing of data within the Social Network will be carried out in accordance with its Privacy Policies.
How long will we retain personal data?
We can only access or remove your data in a restricted manner by having a specific profile. We will process them for as long as you allow us by following us, being connected with us, or clicking "like", "follow" or similar buttons.
Any rectification of your data or restriction of information or publications must be carried out through the configuration of your profile or user account within the social network itself.
JOB APPLICANTS
For what purposes will we process your personal data?
- Organisation of recruitment processes for the hiring of employees.
- To invite you to job interviews and evaluate your application.
- If you have given us your consent, we may transfer it to collaborating or affiliated companies for the sole purpose of helping you find employment.
- If you tick the privacy policy acceptance checkbox, you give us your consent to transfer your job application to the entities forming part of the group of companies in order to include you in their recruitment processes.
Likewise, we inform you that one year after receipt of your curriculum vitae, we will proceed with its secure destruction.
What is the legal basis for processing your data?
The legal basis is your unequivocal consent when sending us your CV.
How long will we retain personal data?
For a minimum period of 1 year or until the withdrawal of the consent granted.
ETHICS CHANNEL
What data will we process?
In the event that you identify yourself, we may process the following data: first name, surname, email address, telephone number, and the personal data of third parties that you provide to us in the communication.
For what purposes will we process your personal data?
- To manage the communications.
- To adopt the corresponding corrective measures.
- Where necessary, to inform you about the outcome of the procedure.
What is the legal basis for processing your data?
The legal basis is compliance with a legal obligation or, failing that, the public interest.
How long will we retain personal data?
The data will be retained for the period strictly necessary to clarify the reported facts. In any event, after six (6) months, the data provided will be anonymised, unless they are being investigated within a different legal framework.
General information
Do we include personal data of third parties?
No. As a general rule, we only process the data provided to us by the data subjects. If you provide us with third-party data, you must, beforehand, inform such persons and obtain their consent; otherwise, you hold us harmless from any liability arising from non-compliance with this requirement.
And data of minors?
We do not process data of minors under 14 years of age. Therefore, please refrain from providing such data if you are not of that age, or, where applicable, from providing data of third parties who are under that age. MEDITERRANEO SERVICIOS DE GESTION INTEGRAL, S.A.U. - MSGI shall not be liable for any breach of this provision.
Will we send communications by electronic means?
- They will only be sent in order to manage your request, if this is one of the contact methods you have provided to us.
- If we send commercial communications, they will have been previously and expressly authorised by you.
What security measures do we apply?
You can rest assured: we have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all technical means and measures available to us in accordance with the state of the art in order to prevent loss, misuse, alteration, unauthorised access and theft of Personal Data.
To which recipients will your data be disclosed?
Your data will not be disclosed to third parties, except where required by law. In particular, they will be disclosed to the Spanish State Tax Administration Agency and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the data processors necessary for the performance of the agreement.
In the event of a purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be disclosed to such platform or processed within its environment, always with maximum security.
Upon our instruction, the web development and maintenance company and the web hosting provider will have access to our website. They will have executed a service provision agreement obliging them to maintain the same level of privacy as we do.
What rights do you have?
- To know whether or not we are processing your data.
- To access your personal data.
- To request the rectification of your data if they are inaccurate.
- To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
- To request the restriction of the processing of your data, in certain cases, in which case we will only retain them in accordance with applicable legislation.
- To data portability, whereby your data will be provided to you in a structured, commonly used and machine-readable format. If you prefer, we may send them to the new controller you designate. This right only applies in certain cases.
- To lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority, if you consider that we have not handled your request properly.
- To withdraw consent for any processing activity to which you have consented, at any time.
If you modify any data, we would appreciate it if you inform us in order to keep them up to date.
Would you like a form to exercise your rights?
- We have forms for the exercise of your rights; please request them by email or, if you prefer, you may use those prepared by the Spanish Data Protection Agency or third parties.
- These forms must be electronically signed or accompanied by a photocopy of your national identity document (DNI).
- If you are represented by someone else, you must attach a copy of their DNI, or have them sign the request with their electronic signature.
- The forms may be submitted in person, sent by post, or sent by email to the Controller's address indicated at the beginning of this text.
How long do we take to respond to the exercise of rights?
It depends on the right, but in any case no later than one month from your request, and two months if the matter is very complex and we notify you that we need more time.
Do we use cookies?
If we use cookies other than those that are strictly necessary, you may consult the cookie policy via the corresponding link from the beginning of our website.
How long will we retain your personal data?
- Personal data will be retained while you remain linked to us.
- Once you are no longer linked to us, the personal data processed for each purpose will be retained for the legally established periods, including the period during which a judge or court may require them, in accordance with the statutory limitation periods for legal actions.
- The processed data will be retained until the aforementioned legal periods expire, where there is a legal obligation to retain them; or, where there is no such legal period, until the data subject requests their erasure or withdraws the consent granted.
- We will retain all information and communications relating to your purchase or the provision of our service for as long as the warranties for the products or services remain in force, in order to address any potential claims.
